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Terms & Conditions/Returns Policy

At Aurora Pet Products, we want to make sure shopping at our welcoming Pet Supply Store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at Aurora Pet Products.

Terms and Conditions

Thank you for visiting this website (the “Site” or “website”). Please read the Terms and Conditions contained in this document carefully since any use of this site constitutes your acceptance of the Terms and Conditions set out herein. If you do not agree to these terms and conditions, please do not use this website.

Throughout this site, the terms "we", "us", "our", and “Aurora Pet Products" refer to Aurora Pet Products, LLC., a U.S. company, and any of its direct and indirect subsidiaries.  

“You” refers to any person accessing and/or using this website.

Please Note: These terms and conditions may be revised by Aurora Pet Products by updating this posting –

Please read them carefully.

1. Privacy Notice

Any personal information or material sent to this website are subject to the terms and conditions set out in our Privacy Policy. We encourage you to read and refer to it before you submit any personal information to this Site. The Privacy Policy is a part of these terms and conditions.      


2.  Accuracy, completeness, and timeliness of information

While we use all reasonable attempts to ensure the accuracy and completeness of information on this website, we are not responsible if the information that we make available on this website is not accurate or complete. Any reliance upon the material on this website shall be at your own risk. You agree that it is your responsibility to monitor any changes to the material and the information contained on this website.

3.  Submissions to this Site

Any non-personal communication or material you submit to this website by electronic mail, upload, or otherwise, including any data, questions, comments, suggestions or the like (“Submissions”)  are, and will be treated as, non-confidential and non-proprietary. Anything you submit or post becomes the property of Aurora Pet Products and Aurora Pet Products may use and reproduce such Submission freely, and for any purpose. Specifically, Aurora Pet Products is free to use for any purposes whatsoever (including but not limited to the developing, manufacturing, advertising and marketing of products) any ideas, artwork, inventions, developments, suggestions or concepts contained in any Submission you send to this website. Any such use is without compensation to the party submitting information. By making a Submission, you are also warranting that you own the material/content submitted, that it is not defamatory and that Aurora Pet Products’ use will not violate any third party's rights or otherwise place us in breach of any applicable laws. Aurora Pet Products is under no obligation to use the information submitted.

4. Intellectual Property Rights

All copyright, trademarks and other intellectual property rights in all text, images and other materials on this website are the property of Aurora Pet Products or are property of their respective owners.

You are permitted to browse this website, reproduce extracts by way of printing, downloading to a hard disk or for the purposes of distribution to other individuals. This is only to be done on the proviso that you keep intact all copyright and other proprietary notices and that the trademark notice below appears on such reproductions. No reproduction of any part of this website may be sold or distributed for commercial gain nor shall it be modified or incorporated in any other work, publication or website.

® Reg. Pet Healthy Brands and One Heart Pet Products trademarks are property of Aurora Pet Products, All rights reserved.

The trademarks, logos, characters and service marks (collectively "Trademarks") displayed on this website belong to Aurora Pet Products. Nothing contained on this website should be construed as granting any license or right to use any Trademark displayed on this website. Your use/misuse of the Trademarks displayed on this website, or on any other content on this website, except as provided for in these Terms and Conditions, is strictly prohibited.

You are also advised that Aurora Pet Products will vigorously enforce its intellectual property rights to the fullest extent of the law.

5. Links to Other Websites

Links on the Aurora Pet Products websites may take you outside the Aurora Pet Products network and systems and Aurora Pet Products accepts no responsibility for the content, accuracy or function of these other third-party websites. The links are provided in good faith and Aurora Pet Products cannot be held responsible for any subsequent change in other third-party websites to which we provide a link. The inclusion of any link to other websites does not imply endorsement by Aurora Pet Products. We highly recommend that you make yourself aware of and carefully read the legal and privacy notices of all other websites that you visit.

6. Warranties and Disclaimers  

Your use of this website is at your own and exclusive risk.



Please note that some jurisdictions may not allow exclusions of implied warranties, so some of these exclusions may not apply to you. Please check your local laws.

We reserve the right to restrict, suspend or terminate without notice your access to this website or any feature of this website or any feature or part thereof at any time. 

7. Pet Health, Fitness and Nutrition

This Site may from time to time contain information relating to nutrition and various medical, health and fitness conditions of pets and their treatment. This is for informational purposes only and is not meant to be a substitute for the advice provided by your own veterinarian or other veterinary professional. You should not use the information contained herein for diagnosing a pet's health or fitness problem or disease. You should always consult your own veterinarian and/or veterinary advisors.

8. Limitation of Liability

Aurora Pet Products and/or any other party involved in the creating, producing or delivering this website on our behalf shall have no liability or any responsibility whatsoever for any direct, incidental, consequential, indirect, special or punitive damages, costs, losses or liabilities whatsoever and howsoever arising out of your access to, use, inability to use, change in content of this website or arising from any other website you access through a link from this website or to the extent permitted by applicable law, from any actions we take or fail to take as a result of any electronic mail messages you send us. 

Aurora Pet Products and/or any other party involved in the creating, producing or delivering this website shall have no responsibility to maintain the material and services made available on this website or to supply any corrections, updates, or releases in connection therewith. Any material on this website is subject to change without notice.

Further, Aurora Pet Products shall have no liability or any responsibility whatsoever for any loss suffered caused by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website, you do so at your own risk.

Although Aurora Pet Products may from time to time monitor or review discussions, chats, postings, transmissions, bulletin boards, and the like on the Site, Aurora Pet Products is under no obligation to do so and assumes no responsibility or liability whatsoever arising from the content of any such locations including but not limited to any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information within such locations on the Site.

To the maximum extent permitted by applicable law, you expressly waive all claims against Aurora Pet Products, its officers, directors, employees, suppliers and programmers that may arise from your use or access of this website.

9. Prohibited Activities

You are prohibited from doing any act that Aurora Pet Products in its absolute discretion may deem to be inappropriate and/or would be deemed to be an unlawful act or is prohibited by any laws applicable to this website including but not limited to:

  • Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual's consent) or any other of the legal rights of individuals 

  • Using this website to defame or libel Aurora Pet Products, its employees or other individuals or acting in such a way that brings into disrepute the good name of Aurora Pet Products.

  • Uploading files that contain viruses that may cause damage to the property of Aurora Pet Products or the property of other individuals; and

Posting or transmitting to this website any non-authorized material including but not limited to material that is in our opinion likely to cause annoyance, detrimental to or in violation of Aurora Pet Products or any third party´s systems or network security, libellous, defamatory, racist, obscene, threatening, pornographic, profane or is otherwise unlawful.

10. Export Restrictions 

Software from this Site may be further subject to United States Export laws, rules and regulations, as amended from time to time. No software from this Site may be downloaded or exported (i) into (or to a national or resident of) Cuba, Iraq, Libya, North Korea, Iran, Syria, Sudan or any other country to which the United States has embargoed goods; or (ii) anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using the software, you represent and warrant that you are not located in, under the control of, or a national or resident of any such country or on any such list. 

11. Mobile Services

If Aurora Pet Products permits or makes available to you the ability to:  (a) upload content to the website via your mobile telephone and/or tablet (‘mobile device”), (b) receive and reply to messages, or to access or make posts using text messaging, (c) browse the site from your mobile device or (d) to access features through a mobile application you have downloaded and installed on your mobile device (collectively "Mobile Services"), your mobile carrier’s standard data, Internet, messaging and other service fees and charges apply to your use of, and access to, the Mobile Services, and you are solely responsible for all such fees and charges. The Mobile Services may not be compatible with all mobile devices, carriers, and services, and Aurora Pet Products does not make any representations or warranties regarding such compatibility. You are solely responsible for ensuring that your mobile device is compatible with the type of content being provided through the Mobile Services. You understand that content delivered as part of the Mobile Services may be delivered to your device through premium mobile services and acknowledge that you are solely and exclusively responsible for any charges for such services, including but not limited to any roaming charges.
You may be given the option to register to receive commercial messages from Aurora Pet Products via your mobile device. You understand that you may be charged by your wireless service provider in connection with the receipt of such messages. You may “opt out” of receiving future messages by following the instructions provided (i) in the wireless messages or (ii) on the website where you registered to receive such messages.
12. Jurisdiction and governing law

The Aurora Pet Products products, services, materials, offers and information appearing on this site are intended for users and/or customers in the United States of America only.

Aurora Pet Products makes no representation that the products, services, and content of this website are appropriate or available in locations other than the United States of America. The products appearing in this website are only visual representations and as such are not in their real size, etc...

You and Aurora Pet Products agree that any controversy or claim arising from or pertaining to the use of this website shall be governed by the laws of the State of Texas, United States of America, without giving effect to its choice-of-law provisions, and be submitted to the exclusive jurisdiction of the courts of Dallas County, State of Texas, United States of America.

13. Legal notice update

We reserve the right to make any changes and corrections to this notice. Please refer to this page from time to time to review these and new additional information.

Aurora Pet Products Privacy Policy

Effective: July 12, 2021          


Please read this privacy notice ("Notice") carefully to understand our policies and practices regarding your personal data and how we will treat it. This Notice applies to individuals who interact with Aurora Pet Products services as consumers ("you"). This Notice explains how your personal data (which some jurisdictions may refer to as “personal information”) is collected, used, and disclosed by Aurora Pet Products Pet Products Company and third parties acting on our behalf (collectively " Aurora Pet Products ", "We", "Us"). It also tells you how you can access and update your personal data and make certain choices about how your personal data is used.

This Notice covers both our online and offline data collection activities, including personal data that We collect through our various channels such as websites, apps, third-party social networks, consumer affairs, points of sale, and events where this policy is provided to you. Please note that We might combine personal data from different sources (website, offline event), including by combining personal data that were originally collected by different Aurora Pet Products entities or Aurora Pet Products partners. We also may combine data from third parties with data We already have.

In some instances, if you do not provide personal data to Us, We may not be able to provide you with certain goods and/or services. We will indicate to you when this is the case, for example, by stating so on our registration forms.


We collect various types of information from you, as described below.

Identifiers, including certain data defined as “personal information” in the California Customer Records law or as a protected classification under California or federal law. This data includes:

  • Personal Contact Data: Any data you provide to Us that would allow Us to contact you, such as your name, postal address, e-mail address, social network details, or phone number.

  • Account Login Data: Any data that is required to give you access to your specific account profile. Examples include your login ID/email address, screen name, password in unrecoverable form, and/or security question and answer.

  • Certain Data from Your Computer/Mobile Device: Data about the computer system or other technological device that you use to access one of our websites or apps, such as the Internet protocol (IP) address used to connect your computer or device to the Internet and other online identifiers. If you access a Aurora Pet Products website or app via a mobile device such as a smartphone, the collected data will also include, where permitted, your phone’s unique device ID, advertising ID, and other similar mobile device data.

  • Payment and Financial Data: Any data that We need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (cardholder name, card number, expiration date, etc.) or other forms of payment (if such are made available). In any case, We or our payment processing provider(s) handle payment and financial data in a manner compliant with applicable laws, regulations, and security standards such as PCI DSS.

  • Demographic Data & Interests: Any data that describes your demographic or behavioural characteristics. Examples include your date of birth, age or age range, gender, geographic location (e.g., ZIP code), favorite products, hobbies and interests, and household or lifestyle data. This may include data about your health, medical conditions, nutrition, and exercise habits and goals. It may include data about your children’s genders, feeding styles, birthdates, or expected due dates. It may also include data about work status or professional credentials. It may include data collected when you inquire about adopting a pet through a Petfinder member adoption organization or create a saved pet search alert. In some cases, this could include data that you give Us about someone else. For example, if you provide a friend’s email address for a tell-a-friend program. It may also include data about your pets and pet preferences. If you are a health care professional, We may collect data about your practice.

  • Third-Party Social Network Data: Any data that you share publicly on a third-party social network or data that is part of your profile on a third-party social network (such as Facebook) and that you allow the third-party social network to share with Us. Examples include your basic account data (e.g., name, email address, gender, birthday, current city, profile picture, user ID, list of friends, etc.) and any other additional data or activities that you permit the third-party social network to share. We receive your third-party social network profile data (or parts of it) every time you download or interact with a Aurora Pet Products web application on a third-party social network such as Facebook, every time you use a social networking feature that is integrated within a Aurora Pet Products site (such as Facebook Connect), or every time you interact with Us through a third-party social network. To learn more about how your data from a third-party social network is obtained by Aurora Pet Products, or to opt out of sharing such social network data, please visit the website of the relevant third-party social network.

We use this data for a number of purposes, such as (1) consumer service purposes, including responding to your inquiries; (2) to provide you with information about goods or services; (3) personalization, such as to analyze your preferences and habits, anticipate your needs, improve and personalize your experience on our websites and apps, provide you with targeted advertising and content, and allow you to participate in interactive features; (4) order fulfilment; and (5) other general business purposes, such as internal or market research, analytics, and security. To learn more about these uses, visit Section 4, below.

We disclose this data with our service providers, as described in Section 5, below.

  • Internet or Other Similar Network Activity. This data includes websites and communication usage data. As you navigate through and interact with our websites/apps or emails, We use automatic data collection technologies to collect certain data about your device(s) and your actions. This includes data such as which links you click on, which pages or content you view and for how long, and other similar data and statistics about your interactions, such as content response times, download errors, and length of visits to certain pages, as well as operating system type and web browser type and version. This data is captured using automated technologies such as cookies and web beacons and is also collected through the use of third-party tracking for analytics and advertising purposes.
    We use this data for a number of purposes, such as personalization and other general business purposes, like internal or market research, analytics, and security. To learn more about these uses, visit Section 4, below. We disclose this data with our service providers, as described in Section 5, below.

  • Commercial Information. This data includes data described in the “Demographic Data & Interests” section above, data relating to your purchasing or consuming histories or tendencies, and the following:

    • Market Research & Consumer Feedback: Any information that you share with Us about your experience of using our products and services.

    • Consumer-Generated Content: Any content that you create and then share with Us on third-party social networks or one of our websites or apps. Examples include photos, videos, personal stories, or other similar media or content. Where permitted, We collect and publish consumer-generated content in connection with a variety of activities, including contests and other promotions, website community features, consumer engagement, and third-party social networking.

We use this data for a number of purposes, such as (1) consumer service purposes, including responding to your inquiries; (2) personalization, such as to analyze your preferences and habits, anticipate your needs, improve and personalize your experience on our websites and apps, provide you with targeted advertising and content, and allow you to participate in interactive features; (3) other general business purposes, such as internal or market research, analytics, and security. To learn more about these uses, visit Section 4, below.
We disclose this data with our service providers, as described in Section 5, below.

  • Geolocation Data. This data is used and shared in the same way as the “Identifiers” and “Commercial Information” described above.

  • Audio, Electronic, Visual, or Similar Information. This data may include photos and videos that you share with us as consumer-generated content or via third-party social networks, as described above, as well as recordings of and information you provide during your conversations with consumer affairs. We may also visually record your interactions with our website, including your mouse clicks, movement, scrolling, and navigation through our website. This data is used and shared in the same way as the “Commercial Information” described above.

  • Inferences. We may draw inferences from the data We collect from and about you to create a profile reflecting your preferences, characteristics, and behaviour. We use this data for personalization and other general business purposes, such as internal or market research, analytics, and security. To learn more about these uses, visit Section 4, below. We disclose this data with our service providers, as described in Section 5, below.


We collect personal data directly from you when you choose to provide it to us. For example, We collect data when you place an order with us. We collect data when you register on one of our websites or apps. We collect data when you become a member of a loyalty program. We collect data when you sign up for our emails. We collect data from printed or digital registrations and similar forms that We collect via, for example, postal mail, in-store demos, contests, and other promotions or events. We collect data when you inquire about adopting a pet through a Petfinder member adoption organization or create a saved pet search alert. We collect data if you fill out a survey or use other tools on your websites or apps. We also collect data if you contact Us through our websites or apps, via email, or through social media.

We collect data from you passively. For example, We use tracking tools like browser cookies and web beacons. We do this on our websites and in emails that We send to you. We collect data about users over time when you use this website. This includes usage and browser data. We may have service providers collect data this way. We also collect data from our mobile apps.

We get data about you from other sources. For example, our affiliates and business partners may give Us data about you. We may receive data from companies who compile information about shoppers and their preferences. Social media platforms may also give Us data about you. We may get data about your interactions with our ads on third-party sites.


We do not knowingly solicit or collect personal data from children below the age of 13. If you are a parent or legal guardian and think that your child under 13 has given Us data, you can contact Us in writing or by email as provided below under the section titled CONTACT. Please mark your inquiries “COPPA Information Request.”


The following paragraphs describe the various purposes for which We collect and use your personal data, and the different types of personal data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

Consumer service. We use your personal data for consumer service purposes, including responding to your inquiries. This typically requires the use of certain personal contact data and information regarding the reason for your inquiry (e.g., order status, technical issue, product question/complaint, general question, etc.).

Contests, marketing, and other promotions. We may use your personal data to provide you with information about goods or services (e.g., marketing communications or campaigns or promotions). This can be done via email, ads, SMS, phone calls, and postal mailings to the extent permitted by applicable laws. Some of our campaigns and promotions are run on third-party websites and/or social networks. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion. We may use your friend’s email address to send them information you request through a “tell-a-friend” feature.

Third-party social networks. We use your personal data when you interact with third-party social networking features, such as “Like” functions, to serve you with advertisements and engage with you on third-party social networks. You can learn more about how these features work and the profile data that We obtain about you and find out how to opt out by reviewing the privacy notices of the relevant third-party social networks.

Personalization. With your consent (where required), We may use your personal data (i) to analyze your preferences and habits, (ii) to anticipate your needs based on our analysis of your profile, (iii) to improve and personalize your experience on our websites and apps; (iv) to ensure that content from our websites/apps is optimized for you and for your computer or device; (v) to provide you with targeted advertising and content, and (vi) to allow you to participate in interactive features, when you choose to do so. For example, We remember your login ID/email address or screen name so that you can quickly login the next time you visit our site or so that you can easily retrieve the items you previously placed in your shopping cart. Based on this type of information, and with your consent (where required), We also show you specific Pet Healthy Brands content or promotions that are tailored to your interests.

Order fulfilment. We use your personal data to process and ship your orders, inform you about the status of your orders, correct addresses, and conduct identity verification and other fraud detection activities. This involves the use of certain personal data and payment information.

Other general purposes (e.g. internal or market research, analytics, security). In accordance with applicable laws, We use your personal data for other general business purposes, such as maintaining your account, conducting internal or market research, and measuring the effectiveness of advertising campaigns. We reserve the right, if you have Pet Healthy Brands accounts, to reconcile those accounts into one single account. We also use your personal data for management and operation of our communications, IT, and security systems.


The following paragraphs describe how We disclose your data.

Service providers. We share data with our service providers. These are external companies that We use to help Us run our business (e.g., order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.). 

Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that We use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Sharing personal data for legal reasons or due to merger/acquisition. In the event that Pet Healthy Brands or its assets are acquired by, or merged with, another company including through bankruptcy, We will share your personal data with any of our legal successors. We will also disclose your personal data to third parties (i) when required by applicable law; (ii) in response to legal proceedings; (iii) in response to a request from a competent law enforcement agency; (iv) to protect our rights, privacy, safety, or property, or the public; or (v) to enforce the terms of any agreement or the terms of our website.


We use reasonable and appropriate security measures as required by applicable law. The transmission of information via the Internet is, unfortunately, not completely secure and despite our efforts to protect your personal data, We cannot guarantee the security of the data during transmission through our websites/apps. It is important that you also play a role in keeping your personal data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls We provide you in our websites/apps.

Retention of personal data. We keep personal data as long as it is necessary or relevant for the practices described in this Notice. We also keep personal data as otherwise required by law. 


We strive to provide you with choices regarding the personal data that you provide to Us. The following mechanisms give you the following control over your personal data:

Advertising, marketing, and promotions. You can opt out of marketing emails by following the instructions provided in each such communication. Please note that even if you opt out from receiving marketing communications, you will still receive administrative communications from Us, such as order or other transaction confirmations, notifications about your account activities (e.g., account confirmations, password changes, confirmation of pet adoption inquiry and submission, etc.), and other important non-marketing-related announcements.

Cookies, tracking tools, and targeted advertising. To learn how to manage how We and our vendors use cookies and other tracking tools, and to read our Do Not Track Policy.


We may link to third-party websites or apps, including social media platforms. This Notice does not apply to, and We are not responsible for, the privacy practices of these third-party websites or apps. Please read their privacy policies carefully.


California residents may also take advantage of the following rights:

  • Access. You may request, up to two times each year, that We disclose to you the personal data (i.e., “personal information,” as the California Consumer Privacy Act (“CCPA”) defines the term) that We collect, use, and disclose about you. In response to a verified request, We will provide (1) the categories and specific pieces of personal data that we have collected, (2) the categories of sources from which that data is collected, (3) the business or commercial purpose for collecting it, (4) the categories of third parties with whom We shared that data, and (5) the business or commercial purpose for sharing that data.

  • Delete. You may request that We delete any personal data that We have collected from or about you. Note that there are some reasons we will not be able to fully address your request, such as if We need to complete a transaction for you, to detect and protect against fraudulent and illegal activity, to exercise our rights, to use the data for solely internal purposes, or to comply with a legal obligation.

To take advantage of any of these rights, or if you have any questions or concerns, please contact us at 214-380-5481, or email us. For verification purposes, We may request your first and last name, email address and any email address You may have used when registering with Pet Healthy Brands  Company, phone number including any other phone number used at registration, and a physical mailing address. If someone else will be making the request on your behalf, please provide a notarized letter that verifies that individual’s identity and authorizes him/her to make this request on your behalf. Please mail the notarized letter at the address provided below in Section 11 Contacts. We value your privacy and will not discriminate in response to your exercise of your privacy rights. We will respond to your access or deletion request within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know. We do not sell your personal data to third parties for their direct marketing purposes.


If We change the way We handle your personal data, We will update this Notice. We reserve the right to make changes to our practices and this Notice at any time; please check back frequently to see if there have been any updates or changes to our Notice.


To contact us about this Notice and/or our privacy practices, please contact us at  or call our Office 214-380-5481,  or write to Us at 

Aurora Pet Products

12068 Forestgate Dr. Suite A

Dallas, TX. 75243

Aurora Pet Products Return Policy

Product Descriptions

Aurora Pet Products makes reasonable efforts to ensure that product descriptions on the Site are as accurate as possible.  However, Aurora Pet Products does not guarantee that product descriptions or other content on the Site is current or error-free.  All features, content, specifications, sizes, and prices of products and services described or depicted on the Site are subject to change at any time without notice.  Packaging may vary from that shown.  Aurora Pet Products reserves the right to limit or condition the quantity of any item that may be available for purchase.

Pricing and Availability

All prices and availability of products are subject to change without notice. Aurora Pet Products makes reasonable efforts to provide you the most accurate, up-to-the-minute information on product pricing and availability, but does not guarantee such information. Some of the items on the Site may be incorrectly priced or no longer available at the time you place your order.

In the event a product is listed at an incorrect price, Aurora Pet Products reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price.  Although Aurora Pet Products makes reasonable attempts to have items in stock, occasionally items may be temporarily out of stock. If any item in your order is out of stock and Aurora Pet Products is be unable to ship it to you within ten (10) days of the date of your order, Aurora Pet Products will notify you of the delay, and you will have the opportunity to cancel the order and receive a refund if you wish by following the directions specified in the notice.

Purchasing Products

To purchase a product on the Site, you must provide valid credit card, shipping, and other information.  You represent to us that all information you provide is accurate, complete, and current.  You agree to be responsible for all charges incurred by you or through your Account, including all applicable taxes, shipping and handling, and processing charges, if any, associated with purchases.

Aurora Pet Products requires all payments to be made through a valid credit card and does not accept cash, check, wire transfer, or any other payment methods.  Pet Healthy Brands currently only accepts the following credit cards: Visa, MasterCard, Discover, and American Express.  By placing an order through the Site, you authorize Aurora Pet Products or its representatives to charge your credit card for the amount stated and represent to Aurora Pet Products that you are authorized to use the card you provide.  Aurora Pet Products is not responsible for any shipping or fulfillment errors that result from your failure to provide accurate information.

Order Acceptance

The advertisement of any product on the Site does not constitute an offer to sell. Your order or your receipt of an electronic or other form of order confirmation does not signify Aurora Pet Products’ acceptance of your order, nor does it constitute confirmation of our offer to sell. Aurora Pet Products reserves the right at any time after receipt of your order to accept or decline your order. All orders placed are subject to additional credit verification. Aurora Pet Products may also require additional verifications or information before shipping any order.

Shipping Policy

Orders will only be shipped to valid United States mailing addresses within the 48 continental states and the District of Columbia.  Orders cannot be shipped to P.O. boxes.  Shipping estimates are not guarantees or promises that a product will ship on a specific day or be received by you within a specific period.  The amount of time it takes for you to receive a product will depend on how long it takes Aurora Pet Products to process your order and how long it takes the carrier to deliver the order to you once it is shipped.  Your order will be shipped after your credit has been approved and all other necessary verifications have been completed. 

Risk of Loss

All items purchased from the Site are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon Aurora Pet Products’ delivery to the carrier.

Refunds Procedures

If Aurora Pet Products has verified that the item you received was damaged or incorrect, you will either receive a refund, a replacement item, or a credit.  If you believe an item you receive is damaged or incorrect, please contact Aurora Pet Products at the contact information provided at the bottom of these terms and conditions.

Undeliverable Shipments

Occasionally, shipments to customers are returned to Aurora Pet Products as undeliverable. For example, this may happen when the address is incorrect, or the customer refuses to accept a shipment, or the carrier is unable to deliver after multiple attempts.  If a shipment is returned to Aurora Pet Products as undeliverable, Aurora Pet Products will attempt to contact you at the contact information you provided.

Electronic Communications

When you visit the Site or send emails to Aurora Pet Products, you are communicating with Aurora Pet Products electronically. You consent to receive communications from Aurora Pet Products electronically. Aurora Pet Products will communicate with you by email or by posting notices on the Site. You agree that all agreements, notices, disclosures, and other communications that Aurora Pet Products provides to you electronically satisfy any legal requirement that such communications be in writing.

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